See who does what in Petworth Surgery
The GP acts as a coordinator for a patient’s care and is very often the first point of contact for diagnosis. GPs retain overall responsibility for individual patient care within the surgery.
They work very closely with the rest of the clinical team to ensure patients’ are receiving the appropriate care and treatment, and review complex cases with them as needed.
GPs will very often call up for a range of tests to be undertaken by other team members or from external specialists e.g. hospital consultatnts. Care plans are agreed by a patient’s GP again working with other clinicians both inside the Practice as well as with community teams.
We operate a telephone triaging system which enables GPs to speak quickly with patients to determine what is needed; sometimes this may require patients’ to come in for a face to face appointment but very often things can be dealt with over the phone or the GP may refer the patients to another Practice if they provide the appropriate service.
GP Registrars are fully qualified doctors who are undertaking Royal College of General Practitioner training to become GPs. They undertake the same caseload as a GP but are supervised by an accredited training GP.
Petworth surgery is a training practice.
Clinical Pharmacist: they undertake patient medication reviews and can deal with most queries relating to patients’ use of drugs and all aspects of medicines management.
They have extensive knowledge regarding complex medication regimes and can assist patients in optimising the number of drugs they are taking and can advise on a range of drug safety related issues.
Our clinical pharmacist also assist care and nursing home patients and work with our local Clinical Commissioning Group on medicines management issues.
Practice Nurse Practice Nurses are experienced nurses who care for a huge variety of patients. Their work includes specialised and compression dressings, immunisations (child and adult), cervical screening, travel clinics, general treatment room duties, minor injuries.
Some of them are highly skilled and have extensive specialist knowledge, in the management of chronic diseases such as diabetes, asthma and COPD.
They work seamlessly alongside the GPs and are able to quickly liaise with them when necessary.
Health Care Assistant
Health Care Assistant
Health Care Assistants have a number of skills and are trained to undertake a range of duties previously undertaken by nurses.
These include: taking ECG recordings, ear syringing, pre-clinic checks for diabetes and COPD, blood pressure recording, urine testing, removal of sutures and clips, dressings, compression dressings, doppler tests, administration of vaccinations and injection such as and flu, pneumonia and B12 injections. They can offer advice on diet and healthy living.
When patients need to have a blood sample taken, our phlebotomists will take them and arrange for them to be sent to the pathology lab for analysis. The results are then reported back to the GP for review.
You can call up to get your result approxomately one week after your blood test appointment. Results can be viewed on line through Systmone Patient Access along with your GP’s comments about them. If you are not registered to use this service, then ask any Patient Services Team member and they will be delighted to help set this up for you. You can also click on the link below to get more information.
Phlebotomists can also help the nusres and health care Asssitants with easier procedures like taking someone blood pressure or weight or help with urine samples.
Patient Services team
Patient Services team
Some may refer to them as receptionist but they are so much more than just a person who answers the phone.
The team work closely with the GP’s and will request full details regarding your problems to assist the GPs triage. All this will of course remain confidential. The team have been fully trained in confidentiality and GDPR. They have full access to medical notes which helps them signpost you to the relevant health care professional or third party organisation. For example if you call because you have a problem with your current medication they may book you a telephone appointment with our Clinical pharmacist rather than a doctor.
This also helps doctors prioritise house visits and phone calls to ensure that all patients receive the appropriate level of care.
The Patient Services team also deal with all incoming correspondence from our website, emails and mail, Liaise with other NHS service providers such as the Community Nurses or Onecall, they register new patients, assist the GPs issuing repeat medications, communicating with patients regarding their test results, they are involved with issuing invoices, dealing with medical insurance companies and taking payment for various non-NHS services and various different administrative tasks.
|Phlebotomist||HCA||Practice Nurse||Clinical Pharmacist||GP Registrar||GP|
|Taking Blood samples||√||√||×||×||×||×|
|Taking blood pressure||√||√||×||×||×||×|
|12 hours BPR fitting||×||√||√||×||×||×|
|New patient's medical||×||√||√||×||×||×|
|Travel vaccinations and advice||×||×||√||×||×||×|
|Prostap - Zoladex injections||×||×||√||×||×||×|
|Issue and sign acute prescriptions||×||×||×||×||√||√|
|Issue and sign repeat prescriptions||×||×||×||×||√||√|
|Chronic disease clinics||×||×||√||×||×||×|
|Chronic disease reviews||×||×||√||√||√||√|
|Referrals for private treatments||×||×||×||×||√||√|
|Referrals for not routinely funded or out of area treatment||×||×||×||×||√||√|
|Imaging referrals ( X-ray, Ultrasound)||×||×||×||×||√||√|
|Neck and shoulder pains||×||×||×||×||√||√|
|Severe or unresolved coughs and colds||×||×||×||×||√||√|
|Urinary tract Infection||×||×||×||×||√||√|
|Ring pessaries||×||×||×||×||×||√ *|
|Sick Notes ( after 7 days)||×||×||×||×||√||√|
|Sudden weight loss||×||×||×||×||√||√|
|Convulsions or fits||×||×||×||×||√||√|
|Central chest pain||×||×||×||×||√||√|
|Chronic kidney disease||×||×||×||×||√||√|
|Mental health review||×||×||×||×||√||√|