To make you aware, in May of this year, the Government imposed a contractual change on General Practice which limits what we can offer. The demand on our service has been overwhelming for some time now and when we have reached safe capacity for the day, our trained team will continue to take calls, but may need, at this point, to signpost you to Haslemere Minor Injuries, your pharmacy, NHS 111 or the practice website self-care section. This does mean our reception team will need to ask questions in order to signpost you to the correct pathway. If you chose not to disclose, then you may be signposted to NHS 111 first.
We continue to have a Duty Doctor on call in the afternoon who has a limited number of same-day urgent slots but these cannot be pre-booked in the morning.
Thank you for your understanding and patience.