Grove StreetPetworth West Sussex, GU28 0LPTel: 01798 342248
To order a repeat prescription
Take or send your printed repeat list to the surgery ticking the items you require. Alternatively you can register for on-line access to order via our website.
If you live more than a mile from Petworth surgery you can collect your medication directly from the surgery at the Dispensary. If you live inside this radius, your prescription (non-dispensing) will be sent directly to Lloyds Pharmacy( or to your nominated pharmacy) where you can collect your medication, or you can collect your prescription in person to be taken elsewhere (in this case you would collect your prescription at Reception).
Please note that all requests take 3 working days to process. Online requests are picked up until 1pm each day. Any request made after this time will be actioned the following working day. Don’t forget to take into account statutory bank holidays and weekends when the surgery is closed.
If you have a query regarding your prescription
If you normally collect your medication from us and you have a query, please ring the surgery, select the option for the dispensary and leave a message on the voicemail. The dispensary staff listen to their messages twice a day and will call you back that day. Please make sure that you do leave a message so that we can help you with your query and avoid a delay with your medication request.
If you normally pick up your medication from the chemist, please speak to a receptionist who will be able to help you if you have a query on your prescription request.
Patients who require repeat prescriptions can order their medication in a number of ways:
Online Access Registration
If you have registered for Online Services, click the link below to order medication or make advance appointment bookings online...
- We do not accept medication requests over the telephone or by direct e-mail unless in exceptional circumstances. If medication has been lost a Pharmacist may be able to provide a small emergency supply. Dispensary should be informed who will then refer the matter to the Doctor concerned.
- Overnight systems maintenance may result in the Online Registration Service becoming unavailable,usually between 9:00pm and 7:00am. If you receive such a message please try again outside these times
Patients who live outside of Petworth may collect their medication directly from the Surgery. The dispensary is open Monday to Friday 08:30 - 13:00 and 13:45 - 18:00. We are not allowed to offer you this service if you live in Petworth town itself. If this is the case, your prescription will be sent to Lloyds Chemist in Market Square unless otherwise stated.
Please allow two full working days, not including the day of request and day of collection, for prescriptions to be processed and remember to take weekends and bank holidays into account. Prescriptions dispensed by a chemist will take at least one day longer to process.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow atleast 72 working hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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