If you live more than 1.6 miles from Petworth surgery you can collect your medication directly from the surgery at the dispensary. If you live inside this radius, your prescription (non-dispensing) will be sent directly to Lloyds Pharmacy (or to your nominated pharmacy) where you can collect your medication, or you can collect your prescription in person to be taken elsewhere (in this case you would collect your prescription at reception).
Please note that all requests take 3 working days to process. Online requests are picked up until 13:00 each day. Any request made after this time will be actioned the following working day. Don’t forget to take into account statutory bank holidays and weekends when the surgery is closed.
If you have a query regarding your prescription:
Dispensing Patients
If you normally collect your medication from us and you have a query, please ring the surgery, select the option for the dispensary and leave a message on the voicemail. The dispensary staff listen to their messages twice a day and will call you back that day. Please make sure that you do leave a message so that we can help you with your query and avoid a delay with your medication request.
Non-dispensing Patients
If you normally pick up your medication from the chemist, please speak to a receptionist who will be able to help you if you have a query on your prescription request.