What's the difference between self-isolating and social distancing?
The NHS 111 website has lots of useful information including Stay at home advice. Social distancing is a newer idea and a lot of people are unsure what this means, again NHS 111 has some guidance on this - click here
- I think I'm in one of the high risk groups and may need to 'Shield' for 12 weeks - how will I know?
Letters are being sent out centrally to those patients already identified as high risk, they should arrive by 27 March 2020. If you have not received one by this date and think you should be receiving one please contact us. More patients may be identified by other clinicians including our own GPs & hospital consultants, again we will contact you w/c 23 March if we believe this is the case. If you are worried about collecting medication Petworth Town council do have a service that is ran by volunteers. Please call them between 10-4pm Monday to Friday on 01798 344883
- I’m currently pregnant/have an underlying medical condition which puts me in a higher risk category can you advise me what to do?
We would strongly advise all patients to follow the advice issued by Public Health which is available to view on the 111 websiteThis guidance is subject to change and will be updated regularly – unfortunately we cannot advise individual patients due to the large numbers involved. Pregnant ladies can contact their Midwives for further advice Letters are being sent out from NHS England (not the practice) w/c 23 March to the highest risk individuals. As soon as we have any more information on this we will update the website but the full details can be read here
- Can I request my repeat medication and/or ask for more than my usual supply?
Any repeat medication can be requested up to 7-10 days in advance. We cannot issue any sooner or issue extra quantities as this would create additional pressures on pharmacies and potentially create dangerous medication shortages. Please be aware that pharmacies are experiencing unprecedented levels of requests for medication so these are taking slightly longer than usual to get through.
- I normally buy paracetamol (including calpol)/cetirizine over the counter but can’t find any in the shops - can I have it on prescription?
Our local guidance is not to prescribe for items that can be routinely be bought over the counter. Whilst we are aware of the shortages locally we understand that many smaller shops and pharmacies do still have stocks and you should continue to try these.
- I had an inhaler a few years ago when I had a cough and I've heard it might be useful to have one 'just in case'
Inhalers, and a lot of other medications, are currently in high demand and whilst we appreciate this is a very difficult time and patients are understandably keen to ensure they are prepared, we cannot issue medications just in case. If you need an inhaler and haven't had one for a while we can arrange for one of our nurses to call you and complete a telephone review, they will then issue if it is clinically required. Further information is available on the Asthma UK website
- Why can’t I bring my prescription request in to the practice and collect from you like I normally do?
To minimise the risk of infection we need to reduce the number of patients coming in to the practice on a daily basis. Requests should be submitted online or can be rung through. If you are unable to use 1 of these methods you can speak to one of our reception after 2PM. All requests now need to be sent directly to the pharmacy so if you don’t already have a nominated pharmacy please let us know your preference. Please do not post prescriptions or any other paperwork under the door for risk of passing infections on.
- Can I still book an appointment to see the doctor?
- Yes - all requests for GP appointments will be added to a list by our reception team. Please be ready to give them a brief reason for your request. This will be added to a telephone triage list and you will receive a call back as soon as we can. The majority of consultations will be completed over the phone or via a video call. If absolutely necessary you may be asked to attend the surgery for a face to face appointment, you will be advised of this during the telephone call. Please arrive at the allocated time and book into our new reception window. You will be asked to wait outside until a nurse or GP collects you. You should attend alone unless you have mobility or other issues which would make this impossible. For a child we would ask that only 1 adult brings them to the appointment.
- Can I still book an appointment to see the nurse?
Yes - as with our doctors appointments our nurses are trying to do telephone consultations where possible, e.g. asthma and diabetic reviews or pill checks. Other appointments need to, for obvious reasons, be face to face e.g. smears, injections, bloods. As with doctor appointments please arrive only at the time of your appointment and check into reception and wait outside. The nurse will collect you. If you develop a cough or fever before your appointment please do not attend.
- Can I have a sick note (Med 3) if I am self-isolating?
Patients do not need a Med 3 if they are self-isolating. Self-isolation is a government directive. Employers have discretion as to the requirement for a Med 3 for any period of absence over 7 days and we hope that at this time they will waive the need for Med3's. If you are unwell with COVID-19 you can ask 111 for an isolation note. Please do not contact the practice as we cannot issue these.
- I have been off work for over 7 days with a non COVID-19 related health issue – can I still request a Med 3 extension
Yes – please contact the surgery as usual and we will arrange to send it you via email
I am waiting for a copy of my medical records/insurance report/letter for my gym that I requested a few weeks ago – do you know when I might receive it?
At this time our priority has to be dealing with the pandemic so all non-essential activity has been suspended. The Information Commissioners Office has supported this decision and is allowing up to 3 months extension fr completion of some reports.
- Why is it taking so long to get through on the phone?
As you can imagine we are experiencing extremely high volumes of calls and our team are answering them as quickly as we can. Please bear with us as all calls are dealt with in order of their queue position. This website has a lot of information which will be updated regularly so please check for updates before you call us.
- Will the practice be staying open indefinitely?
We very much hope that the practice will remain open throughout the pandemic however, as with any organisation we rely on our staff. We have had to make the decision to lock the front door to protect patients and staff so if you are attending an appointment you will need to use the door bell and one of our team will let you in.
Our staff are all still in work and we are continuing to deliver the essential services. Sadly, we expect that, like many others, we will have staff who need to self-isolate or develop symptoms over the coming days/weeks and our ability to stay open will depend on how many staff are affected not just in our own practice but across our locality
We are working closely with our local CCG to develop plans to ensure continuity of patient care and we will keep patients updated via the website and/or text messaging.
We are very grateful to our patients for your understanding at this difficult time and we would like to assure you that we are committed to providing essential services for as long as we can. We would however, sadly, like to take this opportunity to reinforce our Zero Tolerance Behaviour; a small number of patients have been extremely demanding, rude and unpleasant to our team and whilst we understand patients are concerned and anxious at this time we cannot tolerate this. Please respect our team.
If there is anything else that you think would be useful to be included in this FAQ section then please do not hesitate to contact the practice.
We are an Armed Forces veteran friendly accredited GP practice
Dr Sue-Ann Knight materity leave
Congratulations Dr Knight ! Wishing you the best of luck throughout your maternity leave ! See you in June 2020.
In the same breath we would like to welcome Dr Sal Qureshi to the team!
Dr Sal Qureshi will be covering Dr Knight from 02 September 2019 until June 2020
His clinic days will be Monday, Thursday and Friday.
Dispensary New Opening Hours
THE NHS PRESCRIPTION CHARGE IS NOW £9
Prescription charges in England are now £9 from for each medicine or appliance dispensed.
The cost of prescription prepayment certificates (PPC) remained unchanged: The three-month PPC remained at £29.10, and an annual PPC at £104. These offer savings to people who need at least four medicines in a three-month period and at least 12 during one year.
Charges for wigs and fabric supports increased in line with inflation:
Single charge: £9
3-month PPC (no change): £29.10
12-month PPC (no change): £104
Wigs and fabric supports
Surgical bra: £29.50
Abdominal or spinal support: £44.55
Stock modacrylic wig: £72.80
Partial human hair wig: £192.85
Full bespoke human hair wig: £282
(06.03.2019- updated 16.05.2019)
GP Hubs ( Miami Clinics) GP and Nurse appointments during the evening and at the weekend.
For more info please click here or the image above.
The Little Orange Book – expert advice on helping babies and young children when they’re poorly
The Little Orange Book is focused on acute illness in young children and helps parents and carers to recognise and then respond appropriately to a range of diseases, illness and conditions as well as signposting parents to the most appropriate service or clinician should they need further support.
You can download a copy here.
Ear Syringing Information for Patients
Ear syringing is not a service the practice is contracted to provide to the NHS as part of our General Medical Services Contract with NHS England and therefore we do not receive any funding to provide the service. Until recently, the practice was the only surgery in the area to continue to provide ear syringing to our patients. However, due to increased pressure on workload in primary care, it was felt necessary to stop providing this service so that valuable appointment time can be used to manage chronic diseases that are on the increase and for which we are contractually required to provide to all of our patients.
Ear Syringing or microsuction can be booked at the alternative providers below:
Clinics held every alternate Friday at Pulborough Medical Centre.
The rates are £50 for one ear and £80 for both ears.
To make a booking please contact them direct and ask for Hazel Spring. Email: email@example.com, Tel: 0333 011 7717
£35 per ear. If no wax is visible no charge is made.
Tel: 01243 533350
Action for Deafness
£70 for both ears. Clinics are held in Haywards Heath every Wednesday Tel: 01444 415582 Email: firstname.lastname@example.org
Action for Deafness ,22 Sussex Road Haywards Heath West Sussex RH16 4EA
NHS services are there for you when you need them. But many people are using some services, such as A&E and their GP, with problems that could be treated elsewhere. This makes these services very busy and means you and others may have to wait longer to be treated.
The NHS is doing everything it can to prepare for the extra pressures and demands over the busy winter months.
You can #HelpMyNHS to give the best care by making sure you and your loved ones get the right care, at the right time, in the right place.
This website helps you do this by highlighting where you can get medical treatment that is right for you.
It includes details on the alternative services to A&E and GPs, along with tips on using of GP appointments properly, taking steps to help prevent getting ill and self-manage minor illnesses, as well as other services, such as pharmacists.
It is tailored to include listings on specific services available to you across Sussex and East Surrey. Follow the links to find out how to help your GP and help your A&E
#HelpMyNHS from NHS Brighton and Hove CCG on Vimeo.
GDPR PRIVACY NOTICE
The EU General Data Protection Regulation (GDPR) came into force on 25th May 2018. The GDPR applies to all EU member states and Petworth Surgery must be able to demonstrate compliance at all times. To read the the full notice, please click HERE.
Technical problem at NHS Breast Screening Program
You may have seen / heard the announcement yesterday in relation to breast cancer screening.
Because of a technical problem at NHS Breast Screening Program some women didn’t receive their final invitation for a breast screening on time.
If you think you might have been affected please read the information, which have been released by the Public Health England, below.
Should I contact my GP?
You do not need to contact your GP as all women affected will receive a letter from PHE by the end of May, which will provide information about what you need to do if you choose to have a screen.
At all times women should continue to be aware of any changes to their breasts and if changes occur, then they should see their GP
Information about the offer of a breast screen for women aged 70-79
Some women aged between 70 and 79 are being offered the opportunity for a breast screen. The offer of a screen comes after some women did not receive an invitation for a final screen, as part of the routine NHS Breast Screening Programme.
The Breast Screening Programme usually invites women to have a screen once every three years when aged between 50 and 70 (up to their 71st birthday). This means women will usually receive their final screen sometime between their 68th and 71st birthdays.
Most women can be reassured that they will have received their final invitation but there are some women, now aged between 70 – 79 years, who have missed an invitation due to a problem which dates back to 2009.
We are very sorry this has happened and we are now offering the opportunity for a further screen.
We will be writing to all affected women registered with a GP by the end of May with further information.
A helpline is also available: 0800 169 2692.
How do I know if I did not receive my final screening invitation?
All women affected who are registered with a GP are being offered the opportunity for a screen and will be informed by letter from Public Health England (PHE) by the end of May 2018.
Women affected aged up to their 72nd birthday will receive a letter inviting them for a catch up screen.
Other women, those aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen (see ‘Making a decision about whether or not to have a screen below’).
These women, aged 72-79, will be asked to contact the helpline on 0800 169 2692 (set up to support women about this issue) who will link with their local Breast Screening Service to arrange an appointment and invitation letter on their behalf.
Women, aged 70 -79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.
However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline on 0800 169 2692.
Making your decision about whether or not to have a screen
We do not routinely invite women aged 71 or over for breast screening because the benefits of this are unclear. Women over the age of 71 years can however make their own appointments for breast screening every three years if they wish.
Our experts say the research evidence is uncertain about the benefits and harms of breast screening for a woman of your age. For some older women, screening may diagnose and treat a breast problem that would never go on to cause harm if left alone. We call this ‘over diagnosis’. As women get older, there is a higher chance of ‘over diagnosis’ than there is of having their life saved by screening.
To help with your decision you may find it helpful to read the following leaflet: Breast Screening For Women Over 70
Getting support and advice
We understand that finding out we did not send your invitation for screening at the right time might be upsetting for those women affected and apologise for a fault in the system that has led to invitations not being sent at the scheduled time.
For further information a dedicated advice line has been set up for the women affected and also for those that think they did not receive an invitation - call 0800 169 2692 if you need further support and advice.
As usual, all women should continue to be aware of any changes to their breasts and if they have any concerns then they should see their GP.
Are you a patient living with a long-term health condition? Expert Patients Programme
The Expert Patients Programme (EPP) is a free self-management course developed for people living with any long-term health condition, such as heart disease, diabetes, asthma, arthritis, multiple sclerosis, depression, back pain, chronic fatigue syndrome etc.
The aim is to help you to take more control of your health by learning new skills and techniques to manage your condition better on a daily basis. Amongst other things, the course will explore:
- How to manage common symptoms
- Action planning and problem solving
- Nutrition and Exercise
- Communication skills
- Relaxation techniques
- Medication management
- Better breathing
- Dealing with difficult emotions
Not only will the course give you new skills to help you to manage your condition and the emotional changes brought about by your condition, it also provides a great opportunity for you to meet other people who share similar experiences.
The course runs over six weekly sessions, each session lasting 2 and a half hours including a break. Each course is facilitated by fully trained (but not medically qualified) volunteers tutors who themselves are living with a long-term health condition
For more information
Telephone: 01903 858002
Induction Loop System
A portable induction loop device is available now for hearing aid users while you are in the Surgery building. Please ask at Reception for further details.
Additional Online access: Coded Detailed Care Records
From 1st of April 2016 Practices the Surgery can offer further online access to some of their care records.
If you were registered for the Surgery’s Online services before 01.04.2016 then you should already have access to “appointments”, “prescription” and “summary care record” facilities. From the 1st of April 2016 patients can have access to their Coded Detailed Care Records too.
For more information on Coded Detailed Care Record click here.
If you wish to have this additional access then please let us know by filling out a request form (available on the website or from our reception) or request it via your SystmOnline account.
Download an Online access request form: Online Access Registration Form.pdf
Please note: Processing access requests for Detailed Coded records might take a few days.
If you require information about Online Services and the registration process please click here.
- NHS England - What you need to know poster
- NHS England - View your GP record poster
HeartSmart walks are free, fun and full of local beauty. These walks are led by volunteer Walk Leaders and are designed to cater for all ages and abilities. The walks offer opportunities to exercise and meet new people in a safe and friendly environment.
The walks were started by a GP in Edinburgh who said: " Half of my Waiting Room would be empty if only they took more exercise." And, good as his word, he took his patients out every afternoon for a walk. Since then these walks spread all over England.
If you are interested to find out more visit : https://www.walkingforhealth.org.uk/walkfinder/south-east/chichester-heartsmart-walks
or call : 01243 521 041
Special Educational Needs and Disabilities (SEND) Survey
If you are a parent carer with a child or young person with SEND then we want to know:
What you would like from an Information, Advice and Support Service? and
How you would like to access this Service?
You can let us know your views by:
- Completing and returning one of our Postcards (FREEPOST)
- Completing an online survey www.surveymonkey.com/r/TGF68DX
- Attending an event hosted by West Sussex Parent Carer Forum:
further details are available at https://www.wspcf.org.uk/ or you can contact
the Forum on: 01903 726188.
You can find out more information about the Information, Advice and Support Service
in Chapter 2 of the SEND Code of Practice 2015 www.tinyurl.com/omv3tpc
CCG’s news: Stroke services in Sussex
Local stroke services have improved over the last two years but there is much more to do to bring the whole pathway to the standard our patients deserve.
That's why the CCG is working with the hospitals that provide stroke services and our CCG partners in Sussex to work together to further improve local care.
The animation below describes the high quality care CCG wants for patients in Coastal West Sussex.
Good progress has been made in improving stroke services for Sussex patients in recent years, in particular since the publication of the Department of Health's national stroke strategy in 2007. But there is always more to do.
The hospitals and CCGs in Sussex wants to make further improvements to offer patients the best possible care and, at the same time, meet the stroke quality standards set out by the National Institute for Clinical Excellence (NICE) in 2010.
For more information visit their website: https://www.coastalwestsussexccg.nhs.uk/stroke-services
The CCG’s vision for integrated care in Coastal West Sussex
The CCG has a bold ambition for the future of the local NHS. Watch their animation to find out more about their priorities for the coming years.
For more info visit: https://www.coastalwestsussexccg.nhs.uk
( 23.11.2015 )
West Sussex Carer’s emergency alert card
For anyone who cares for someone
Do you worry about what would happen to the person you look after if you were taken ill and unable to tell anyone that someone depends on you?
If your answer is ‘Yes’, the carer’s emergency alert card may be the answer for you.
For more information read the Informational leaflet
Or visit the website of Chichester Careline
Living Well Service –provided by Coastal West Sussex Mind
Coastal West Sussex Mind is a local mental health charity providing help and support to local people and their families in Shoreham, Worthing, Littlehampton, Bognor Regis, Midhurst and Chichester.
Respecting the needs and rights of individuals to have control of their lives, they aim to empower people with mental health needs to be as independent as possible and help them to benefit from optimum support and activities in their community
They support people over 60 who are affected by:
- mild cognitive impairment
- memory loss
- other mental health problems.
They also offer support to their carers.
The Chichester Living Well Service offers a range of help and support including:
- home visits for advice, helping you to identify your needs and explore what help is available
- advice, information and coping tips
- friendly, relaxed informal group and social activities including monthly events and outings
- peer support by sharing experiences with other people in a similar situation
- day respite services
- structured support including cognitive stimulation therapy
Sometimes it can be hard to take the first steps towards getting support. their staff aim to get to know individuals and their carers, tailoring services to meet needs.
Their aim to help people:
- feel less isolated and more supported
- gain confidence
- learn coping skills
- improve and maintain their wellbeing
- have a break
They provide a programme of support and activities at different venues across the week.
Currently this includes:
- Tea and Chat—Held at Chichester Boys Club
- Our Café—Held at St Pancras Hall
- Day respite service—Held at the Judith Adams Centre on Saturdays.
- We are currently planning a new service on Thursdays for people with early stage dementia
Please note:There is a charge for some services
Informational leaflet : Living Well Chichester Leaflet .pdf
For an informal chat and further information:
Please call: 074 9507 7298 or leave a message for a call back
For more information:
Talk to NHS about GP services and urgent care
The local NHS wants to hear from people across Coastal West Sussex.
NHS Coastal West Sussex Clinical Commissioning Group has launched a brand new survey to hear from local people about the health services they use, and their priorities for how they could be improved.
Take part in the survey go to: https://dc.miprocloud.net/DCWebEngine/collect.aspx?rspid=9b3e4a4b-5a1a-4a0c-82d2-6e3b58b989ab
The NHS wants to hear from you, so that your views are at the centre of their plans.
The survey focuses on your priorities for the services you receive at your GP practice and the care you receive when you need NHS help and support urgently.
Asking people across Coastal West Sussex
The survey is available online and in hard copy in places you may visit such as GP surgeries, libraries and community centres.
In addition the CCG is working with a company called Latimer Appleby who is conducting telephone surveys on their behalf.
The CCG wants to reassure you that if you receive a telephone call from Latimer Appleby this is a genuine call seeking your views about local NHS services.
The survey will be continuing through October and November and the feedback will be shared widely.
The CCG wants this to be a real opportunity to hear views from across our area, and so we hope you will welcome the chance to take part.
If you have any problems completing the survey, would like it in a different format or language, or would like to talk to someone about this survey please email: email@example.com or by calling on 01903 708537.
Have your say! Stroke Services review
Every year, over 3,000 Sussex residents are admitted to hospital with a stroke.
Stroke services in Sussex are good – but could be better.
That’s why the hospitals that provide stroke services and the clinical commissioners (who plan, buy and monitor services) are working together to seek your views on stroke services.
Your feedback will directly influence the options for improving health services for patients experiencing a stroke in Sussex.
As well as running an online survey, they will be meeting with stroke groups for one to one discussions, running stroke focus groups and taking the survey out on streets when visiting events around the area.
Find out more about the Sussex Stroke Review and complete the online survey via the website: