The New Dispensary and Repeat Prescription Service
We would like to thank you for your patience and co-operation during the recent building alterations and hope you agree that it was all worth it now that we have our new look Reception and Dispensary area.
We thought it would be useful to remind our patients how to order a repeat prescription and what to do if you have a query.
To order a repeat prescription
Take or send your printed repeat list to the surgery ticking the items you require. Alternatively you can register for on-line access to order via our website.
If you live more than a mile from Petworth surgery you can collect your medication directly from the surgery at the Dispensary. If you live inside this radius, your prescription (non-dispensing) will be sent directly to Lloyds Pharmacy where you can collect your medication, or you can collect your prescription in person to be taken elsewhere (in this case you would collect your prescription at Reception).
Please note that all requests take 3 working days to process. Online requests are picked up until 1pm each day. Any request made after this time will be actioned the following working day. Don’t forget to take into account statutory bank holidays and weekends when the surgery is closed.
If you have a query regarding your prescription
If you normally collect your medication from us and you have a query, please ring the surgery, select the option for the dispensary and leave a message on the voicemail. The dispensary staff listen to their messages twice a day and will call you back that day. Please make sure that you do leave a message so that we can help you with your query and avoid a delay with your medication request.
If you normally pick up your medication from the chemist, please speak to a receptionist who will be able to help you if you have a query on your prescription request.
Are you a patient living with a long-term health condition? Expert Patients Programme
The Expert Patients Programme (EPP) is a free self-management course developed for people living with any long-term health condition, such as heart disease, diabetes, asthma, arthritis, multiple sclerosis, depression, back pain, chronic fatigue syndrome etc.
The aim is to help you to take more control of your health by learning new skills and techniques to manage your condition better on a daily basis. Amongst other things, the course will explore:
- How to manage common symptoms
- Action planning and problem solving
- Nutrition and Exercise
- Communication skills
- Relaxation techniques
- Medication management
- Better breathing
- Dealing with difficult emotions
Not only will the course give you new skills to help you to manage your condition and the emotional changes brought about by your condition, it also provides a great opportunity for you to meet other people who share similar experiences.
The course runs over six weekly sessions, each session lasting 2 and a half hours including a break. Each course is facilitated by fully trained (but not medically qualified) volunteers tutors who themselves are living with a long-term health condition
For more information
Telephone: 01903 858002
Gynaecology Clinic at Petworth Surgery
We are delighted to say that from the 9th of November 2016 Petworth Surgery will be providing Gynaecological Services.
Dr Mary Floyd will be holding clinics every second Wednesday of the month here at Petworth Surgery.
She will be doing:
- Coil insertion and change
- Implant insertion, removal and change
All other services such as pill check and coil removal will remain the same and appointments can be booked with Helen our specialist nurse.
For pessary change please book appointment with your GP.
Induction Loop System
A portable induction loop device is available now for hearing aid users while you are in the Surgery building. Please ask at Reception for further details.
Additional Online access: Coded Detailed Care Records
From 1st of April 2016 Practices the Surgery can offer further online access to some of their care records.
If you were registered for the Surgery’s Online services before 01.04.2016 then you should already have access to “appointments”, “prescription” and “summary care record” facilities. From the 1st of April 2016 patients can have access to their Coded Detailed Care Records too.
For more information on Coded Detailed Care Record click here.
If you wish to have this additional access then please let us know by filling out a request form (available on the website or from our reception) or request it via your SystmOnline account.
Download an Online access request form: Online Access Registration Form.pdf
Please note: Processing access requests for Detailed Coded records might take a few days.
If you require information about Online Services and the registration process please click here.
- NHS England - What you need to know poster
- NHS England - View your GP record poster
Accountable Named GP for all Patients
Following recent changes in the Doctors’ lists, the Practice would like to confirm that every patient is still under the overall care of a named and accountable GP.
Question and Answers:
What Does “Accountable” Mean?
Your named accountable GP will oversee the co-ordination of your care amongst the other health professionals.
Does this mean that my named accountable GP will take 24hr responsibility for my care?
No, the named accountable GP does not have 24hr responsibility for your care. Your named GP will oversee the care that you receive.
Does this mean that I have the right to see my named GP every time I book an appointment?
No, a patient can express who they would like to see, however, this may not always be possible due to appointment availability with that GP.
Will I be informed in writing who my accountable named GP is?
You should have received a letter around Christmas time in 2015 to inform you if you were changing to the list of a different Doctor. If you did not receive such a letter, this means that you are staying on the list of your regular GP. Please contact the Practice (Reception) after 11:00a.m. if you would like confirmation of who your usual Doctor is.
Doctors' Clinic Days
General Practicioners at Petworth Surgery see patients on the following days of the week:
Dr Simon Pett: Mondays, Wednesdays and Thursday
Dr John Scahill: Mondays, Tuesdays and Friday
Dr Christin Polden: Tuesdays, Wednesdays and Fridays
Dr Sue-Ann Knight: Mondays, Wednesdays and Thursdays
Dr Stephanie Temperton: Tuesdays, Thursdays and Fridays
If you need to see a Doctor on a day when your usual GP is not seeing patients, please contact our Surgery and our reception staff may be able to offer you an appointment to see one of our other doctors.
HeartSmart walks are free, fun and full of local beauty. These walks are led by volunteer Walk Leaders and are designed to cater for all ages and abilities. The walks offer opportunities to exercise and meet new people in a safe and friendly environment.
The walks were started by a GP in Edinburgh who said: " Half of my Waiting Room would be empty if only they took more exercise." And, good as his word, he took his patients out every afternoon for a walk. Since then these walks spread all over England.
If you are interested to find out more visit : http://www.walkingforhealth.org.uk/walkfinder/south-east/chichester-heartsmart-walks
or call : 01243 521 041
Special Educational Needs and Disabilities (SEND) Survey
If you are a parent carer with a child or young person with SEND then we want to know:
What you would like from an Information, Advice and Support Service? and
How you would like to access this Service?
You can let us know your views by:
- Completing and returning one of our Postcards (FREEPOST)
- Completing an online survey www.surveymonkey.com/r/TGF68DX
- Attending an event hosted by West Sussex Parent Carer Forum:
further details are available at http://www.wspcf.org.uk/ or you can contact
the Forum on: 01903 726188.
You can find out more information about the Information, Advice and Support Service
in Chapter 2 of the SEND Code of Practice 2015 www.tinyurl.com/omv3tpc
CCG’s news: Stroke services in Sussex
Local stroke services have improved over the last two years but there is much more to do to bring the whole pathway to the standard our patients deserve.
That's why the CCG is working with the hospitals that provide stroke services and our CCG partners in Sussex to work together to further improve local care.
The animation below describes the high quality care CCG wants for patients in Coastal West Sussex.
Good progress has been made in improving stroke services for Sussex patients in recent years, in particular since the publication of the Department of Health's national stroke strategy in 2007. But there is always more to do.
The hospitals and CCGs in Sussex wants to make further improvements to offer patients the best possible care and, at the same time, meet the stroke quality standards set out by the National Institute for Clinical Excellence (NICE) in 2010.
For more information visit their website: http://www.coastalwestsussexccg.nhs.uk/stroke-services
The CCG’s vision for integrated care in Coastal West Sussex
The CCG has a bold ambition for the future of the local NHS. Watch their animation to find out more about their priorities for the coming years.
For more info visit: http://www.coastalwestsussexccg.nhs.uk
( 23.11.2015 )
West Sussex Carer’s emergency alert card
For anyone who cares for someone
Do you worry about what would happen to the person you look after if you were taken ill and unable to tell anyone that someone depends on you?
If your answer is ‘Yes’, the carer’s emergency alert card may be the answer for you.
For more information read the Informational leaflet
Or visit the website of Chichester Careline
Living Well Service –provided by Coastal West Sussex Mind
Coastal West Sussex Mind is a local mental health charity providing help and support to local people and their families in Shoreham, Worthing, Littlehampton, Bognor Regis, Midhurst and Chichester.
Respecting the needs and rights of individuals to have control of their lives, they aim to empower people with mental health needs to be as independent as possible and help them to benefit from optimum support and activities in their community
They support people over 60 who are affected by:
- mild cognitive impairment
- memory loss
- other mental health problems.
They also offer support to their carers.
The Chichester Living Well Service offers a range of help and support including:
- home visits for advice, helping you to identify your needs and explore what help is available
- advice, information and coping tips
- friendly, relaxed informal group and social activities including monthly events and outings
- peer support by sharing experiences with other people in a similar situation
- day respite services
- structured support including cognitive stimulation therapy
Sometimes it can be hard to take the first steps towards getting support. their staff aim to get to know individuals and their carers, tailoring services to meet needs.
Their aim to help people:
- feel less isolated and more supported
- gain confidence
- learn coping skills
- improve and maintain their wellbeing
- have a break
They provide a programme of support and activities at different venues across the week.
Currently this includes:
- Tea and Chat—Held at Chichester Boys Club
- Our Café—Held at St Pancras Hall
- Day respite service—Held at the Judith Adams Centre on Saturdays.
- We are currently planning a new service on Thursdays for people with early stage dementia
Please note:There is a charge for some services
Informational leaflet : Living Well Chichester Leaflet .pdf
For an informal chat and further information:
Please call: 074 9507 7298 or leave a message for a call back
For more information:
Talk to NHS about GP services and urgent care
The local NHS wants to hear from people across Coastal West Sussex.
NHS Coastal West Sussex Clinical Commissioning Group has launched a brand new survey to hear from local people about the health services they use, and their priorities for how they could be improved.
Take part in the survey go to: http://dc.miprocloud.net/DCWebEngine/collect.aspx?rspid=9b3e4a4b-5a1a-4a0c-82d2-6e3b58b989ab
The NHS wants to hear from you, so that your views are at the centre of their plans.
The survey focuses on your priorities for the services you receive at your GP practice and the care you receive when you need NHS help and support urgently.
Asking people across Coastal West Sussex
The survey is available online and in hard copy in places you may visit such as GP surgeries, libraries and community centres.
In addition the CCG is working with a company called Latimer Appleby who is conducting telephone surveys on their behalf.
The CCG wants to reassure you that if you receive a telephone call from Latimer Appleby this is a genuine call seeking your views about local NHS services.
The survey will be continuing through October and November and the feedback will be shared widely.
The CCG wants this to be a real opportunity to hear views from across our area, and so we hope you will welcome the chance to take part.
If you have any problems completing the survey, would like it in a different format or language, or would like to talk to someone about this survey please email: firstname.lastname@example.org or by calling on 01903 708537.
(Bognor and Chichester areas)
Sussex Community NHS Trust Physiotherapy service wants to make it easier for patients to get advice from a Physiotherapist and now have a new service called PHYSIO DIRECT.
If you have a back, neck, joint or general muscle problem your Doctor may have given you a leaflet and advised you to contact the Physio Direct service.
To access the service please telephone: 01243 623542
(PLEASE NOTE, THIS IS NOT AN EMERGENCY MEDICAL TELEPHONE LINE)
Or send an email to: Sc-tr.Coastal-MSK-Physios@nhs.net
Leave a message with the following IMPORTANT INFORMATION:
- Telephone number and best times to call
- GP name and practice
- Your address
- Date of birth and NHS or Hospital number if known
- Preferred treatment location
This information is very important in order to deal with your problem quickly and efficiently.
When you should NOT use the Physio Direct Service:
As this is a telephone service please see your GP for a written referral to physiotherapy and do not use this service if you:
- are under 16 years of age :
- have Complex or multiple physical disabilities
- have Learning or hearing difficulties
- have Difficulty with spoken English
How the service works:
If you have a back, neck, joint or general muscle problem you can contact the Physio Direct service on the telephone number above.
You will be contacted by a physiotherapist who will ask you some questions that will help to make a decision on how best to manage your problem.
The type of questions that the physiotherapist will ask about your current problem may include your past medical history, current medication and how long you had the problem.
Once you have given the physiotherapist all of the information that they need they will be able to decide with you on the best option that can be followed. These may be:
- Advice over the phone on what to do to alleviate your symptoms; this may then be followed up with information being sent to you in the post or by email. Both of you may agree a date for you to ring back to discuss your progress.
- A face to face appointment with a Physiotherapist for assessment and examination to find the best way to deal with your problem. An appointment will then be arranged.
- That physiotherapy is not appropriate for your problem and, if necessary, you may be advised to make an appointment to see your GP.
Physiotherapy clinics are based at the following locations:
Arundel, Bognor, Chichester, Henfield, Midhurst, Pulborough, Selsey, Steyning, Storrington and Wittering.
After you have used the Physio Direct service they will ask you to complete an anonymous questionnaire to help them monitor how helpful this service has been for you. The questionnaire will be sent to you in the post with a stamped addressed envelope for you to return it.
Stop Smoking Services – Smokefree West Sussex
We can help you become smoke free for life.
If you want to quit and would like professional advice or support, please print out or collect a questionnaire from our reception. Complete and return it with a telephone number on which we can contact you. Our smoking Cessation Advisor will be in touch with you to arrange an appointment.
With our help you are FOUR TIMES more likely to quit smoking.
Smoking Cessation Questionnaire to print
Smokefree West Sussex leaflet
For more information on Smokefree West Sussex – Solution 4 Health : http://www.smokefreewestsussex.co.uk/Default.aspx
To watch their short video:
Time to Talk - Talking therapies service
Time to Talk is a free and confidential service to people aged 18 and over who are registered with a local GP. Talking therapies can really help you with anxiety and depression.
If you are registered with a GP in Mid Sussex you can refer yourself directly. Phone to book an assessment on 01444 251084.
If you need more information please visit : http://www.sussexcommunity.nhs.uk/services/servicedetails.htm?directoryID=16358
Time to Talk is a friendly and approachable service offering talking therapies to people who are struggling with:
Time to Talk is a team of trained and supervised, psychological therapists who see patients in GP surgeries or community venues within the West Sussex area. They offer a range of talking therapy treatments. These include:
Please note : Time to Talk is not a crisis or emergency service.
Therefore if you are at risk of harming yourself or need urgent help
- Contact your GP immediately
- Go to A&E – in an emergency or outside of office hours
- Call the Samaritans – 24 hours a day on 08457 909090
- Or call Sussex Mental Health Line – 24 hours a day if you live in (West Sussex) 0300 5000 101
For more information visit : http://www.sussexcommunity.nhs.uk/services/servicedetails.htm?directoryID=16358
Time to talk information leaflets : Time to Talk Information leaflet
Time to Talk poster West.pdf
To see their short video:
Have your say! Stroke Services review
Every year, over 3,000 Sussex residents are admitted to hospital with a stroke.
Stroke services in Sussex are good – but could be better.
That’s why the hospitals that provide stroke services and the clinical commissioners (who plan, buy and monitor services) are working together to seek your views on stroke services.
Your feedback will directly influence the options for improving health services for patients experiencing a stroke in Sussex.
As well as running an online survey, they will be meeting with stroke groups for one to one discussions, running stroke focus groups and taking the survey out on streets when visiting events around the area.
Find out more about the Sussex Stroke Review and complete the online survey via the website: