Complaints Procedure

Our aim is to provide a professional and efficient service to our patients, however if something has gone wrong and you wish to make a complaint you can either write to Sarah Newell, Practice Manager or ring the practice and ask to speak to her.  Our complaints procedure is available on the website, or if you wish to have further advice and help with making a complaint you can contact Healthwatch West Sussex who are an Independent Health Complaints Advocacy Service.  Their contact details are also available on the website. 

Sarah Newell Practice Manger

Phone: 01798 342248

Address: Petworth Surgery

Grove Street

Petworth

West Sussex

GU280LP

For more information read our complaint procedure document

Petworth Syurgery Complaints Procedure Document 

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)

Telephone: 0300 012 0122

Email:   helpdesk@healthwatchwestsussex.co.uk

Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

To contact the CCG’s complaints team:

Telephone: 01903 708400

Email:  cwsccg.complaints@nhs.net

Write: Complaints and FOI Team, NHS Coastal West Sussex CCG, 1 The Causeway, Goring-by-Sea, West Sussex, BN12 6BT

If you would like more information please visit their website or contact a member of the complaints team via the details above.

The Ombudsman’s number is 0345 015 4033 or you can complete an online form on the Ombudsman's website.

To contact NHS England, please call 0300 311 2233 or email their complaints team at   england.contactus@nhs.net  and they will be able to investigate your complaint for you.